The following policies apply to the PhotoModeler Store at www.photomodeler.com/store and it sub-pages.
Electronic and Physical Shipments
The majority of the products on this store are delivered electronically by email or from the website. Certain physical products are shipped by FedEx.
Physical products (which are few) can only be ordered by and shipped to customers from USA and Canada (Hawaii, Alaska and Puerto Rico included). Electronic/Internet delivered products can be ordered and delivered to most countries in the world except those with exclusive reseller arrangements: Denmark, South Africa, and South Korea. For other international orders we have authorized resellers in many countries.
How much is shipping?
Electronic delivery is included in the price. Shipping of physical products will incur a shipping fee that will be shown on the store at check out.
How soon will my order ship and be delivered?
Some electronic delivery is immediate by email and/or shown during ordering process on the website. If immediate electronic delivery is available, the product page will state this. Other orders will normally be processed and delivered within one business day, and physical products shipped by FedEx will arrive between 2 and 5 business days depending on location.
What currency will appear on my Credit Card statement ?
All orders are processed in US dollars regardless of your location. If your card is with a non-US bank, the amount will be converted to your currency and will usually show the conversion factor. Eos is not responsible for currency variations between time of order and time of posting to your credit card account, or for extra currency conversion surcharges applied by your credit card provider.
Are there any restrictions on shipping to my address?
The following applies to physical, shipped products only. We cannot ship to P.O. Boxes, APO or FPO addresses. Orders must include a valid phone number at the delivery address for FedEx to contact you if required. The ship-to address should be a location where FedEx can obtain a signature for proof of delivery. Orders with different billing and shipping addresses are subject to additional verification before processing and certain restrictions may apply.
What other additional information may be required to ship order?
The following applies to physical, shipped products only. Electronic delivery orders require no extra information. Orders over $2000 shipped to the USA require a tax ID (corporate federal tax ID or EIN). This can be supplied to us in advance for rapid customs clearance. If you prefer to have the package sent without your tax ID on the shipping documents, FedEx will hold the shipment and U.S. Customs will contact you directly to obtain your corporate tax ID, or your SSN for personal orders.
Will their be any other fees, taxes, duties or VAT owing when I receive the package?
Orders to the US and Canada will be delivered with no taxes nor fees owing. For physical shipments outside of North America, VAT/GST, import taxes, and brokerage fees may be payable to the broker (FedEx usually) during importation. These fees must be paid or the package will not be delivered.
What if I want to return my purchase, or want my money back?
Please refer to the Simple, Money-Back, No-Questions-Asked Returns Policy page for more information. If you have purchased a Subscription License please also see the return and cancellation policies in Subscription Polices.
What are the polices for Subscription Licenses?
Please refer to Subscription Polices.