Eos Systems / PhotoModeler Technologies is committed to the protection of our customers’ and web visitors’ privacy. Here we explain the exact terms and conditions surrounding the use of all the information we gather. Read below to see what information we gather, how we use it, and how you can correct or change it.
Please be aware that other Web Sites that may be linked to or from our sites may collect personally identifiable information about you. Our privacy statement only applies to our websites and our internal procedures.
- Overview of the information we collect
- Tracking information collected by web server and analytics
- Web cookies
- Personal information submitted during online purchasing
- Project data & crash reports submitted for Technical Support
- Who do we share this information with?
- Opt-out policy
- Correcting, updating, or removing your information
- Phone numbers
- Email addresses
- Mailing address
- Account login credentials
- Billing and Payment information
- Customer sales support inquiries
- Time zone
- IP Address
Our “download forms” ask for a name and an email address. If the visitor optionally chooses to be informed of news updates, then the email address is added to a newsletter list. This list is used for providing PhotoModeler product and web site update notices to you. The newsletter list addition is a double opt in. The email list is never used for “spam”, nor is it provided or sold to any outside party. The information on the download form will be forwarded to our internal or international PhotoModeler sales group for possible follow-up.
Our “Information request form” asks customers to enter their name and address information so that we can mail demos and other information to them. This information will be forwarded to our internal or international PhotoModeler sales group for follow-up and may be forwarded to a dealer who is representing PhotoModeler Technologies in a particular country. Otherwise, the information is kept strictly private.
Our “registration form” asks existing customers to provide contact information and a product serial number in order for the customers to qualify for technical support and future upgrades. This information is kept strictly private.
The servers running our web sites keep logs to help us analyze traffic and trends. IP addresses and/or domain names of browsers’ machines and the referring page are stored but no other personal information. In addition, we use Google Analytics tracking on our web site. This information is used for internal analysis only and is never provided to any outside party.
The web site uses short-term cookies to help with user tracking. This information is used to track a user, in an anonymous sense, through the site to see which pages and paths are popular or not. This information is only used internally to help us optimize our web sites.
When you are using the web store, or logged into our web store at photomodeler.com/store, a cookie is used to provide persistence to your shopping sessions and to keep your session secure.
Customers ordering products online will provide their name, shipping address, billing address and credit card information. Eos stores the customer name and shipping address information in our internal private database and uses this information to ship the product to the end customer. This information may also be used in the future to send out upgrade notices, maintenance renewal notices, and to provide support.
Credit Card Data
Using an iframe, our online store sends credit card data (name, address, number, expiry date, cvn) directly to our 3rd party credit card processor who has passed the highest standard of PCI compliance (currently Moneris). Eos Systems / PMT systems do not see, nor store the full credit card information at any time during the transaction. If our transaction systems were breached somehow, all that would be exposed are your name, your address, and if you are subscription customer (or requested your card to be save for future orders): the card expiry date, and the truncated credit card number (last four digits of your card).
Customers may on occasion forward PhotoModeler project data to us (in the form of project files, images, text descriptions, emails, and other relevant information), or crash reports generated by the program, so that we may assist with a technical support issue. This data is kept in the strictest of confidence and it is not shared with any party outside of Eos Systems Inc. (PhotoModeler Technologies). At the customer’s request we can also delete all copies of such data when the support issue has been resolved. We have a strict policy of only publishing customer’s examples, signature projects, and/or quotes after permission to do so have been granted by the customer in writing.
Personal contact information we receive via web forms, email, fax, and telephone is not sold nor provided to outside parties. Contact information from customers in certain countries may be forwarded to our dealer-representative in that country. This forwarded information will include the customer’s name, company name, address, telephone numbers and email address only. If you do not wish us to forward your information to a reseller in your territory please let us know at the time of contact. All other personal information is either kept electronically in a database on servers in locked premises behind a firewall or in hard copy form in file cabinets.
You can opt out of providing certain personal information by not filling in the fields when submitting any of the various forms. Opting out of the email lists is as easy as sending an email or visiting the email list’s web configuration form.
For further details on any of the above policies or to view, change, modify, and remove your personal information, please send an email with your request to firstname.lastname@example.org