In early to mid 2017 Microsoft released an update for the Windows 10 operating system called “Creators”, and a security patch labelled KB4019472. There have been reports that upgrading to either this Creators version or this security patch may cause problems with older versions of PhotoModeler (older than April 15, 2016 / 2016.0.6 and earlier) – PhotoModeler may fail to launch.
If you experience this issue we recommend the following:
If not willing or if not possible possible then…
Updating the license: If your Maintenance expiry is out of date (e.g. your local license has an expiry that does not match the licensing server), you may not be able to install the new version. To resolve, you will need to ‘renew’ your local license. In the situation where your PhotoModeler does not run, you will not be able to ‘renew’ the expiry date using the PhotoModeler program. Instead run a utility called “RenewMaintenanceSubscription.exe” which will have been installed to your install directory, typically “C:\Program Files\PhotoModeler * Application [64-bit]”. It can also be downloaded from here. This utility will fetch the new expiry from the license server and update the license stored on your computer. You can then run the installation for the newer version.
Windows OS upgrades/updates will always pose potential issues with older applications. Issues can even be caused when the PC hardware is upgraded with older OS’s. This has always been the reality of the PC world.
If you have any questions, please contact firstname.lastname@example.org.