Activation FAQ

Q. What is Activation?
A. Activation is a set of simple and quick steps taken upon installation in order to begin using PhotoModeler or PhotoModeler Scanner. If you’ve used Microsoft Windows Vista/7/8/10, Microsoft Office or many of the Adobe products you have already used a similar activation system. When PhotoModeler is run the first time it contacts a central server across the internet to ‘activate’ your software and tie it to the provided activation code (which is printed on the box and CD case labels, or provided by Eos by email).
Q. How often will PhotoModeler connect to the activation server via the Internet?
A. PhotoModeler uses the Internet during the activation process – when it is first run after the install,
and when it is re-activated (such as after a disk reformat and reinstall, or if the
software is moved to a new computer), and during the online check for upgrades. It does not use the Internet at any other time. The user is always given the option to avoid the online checks.
Q. Will PhotoModeler work if I don’t have an Internet connection?
A. Yes, there is an offline activation method available. If no Internet connection is found during an online activation attempt, or the activation server is not reachable, the software will ask you to do offline activation. You can also go directly to the Manual Activation dialog via the License Management dialog (Options menu). The software will provide step-by-step instructions for manual offline activation. First, you will need to generate a ‘Registration Key’. Second, you contact PhotoModeler Technologies by phone or email quoting your Machine ID (generated by PhotoModeler on the Manual Activation dialog) and your Activation code. Your Registration Key will be returned to you as soon as possible usually by email. Third, once you have your Registration Key, you enter it on the PhotoModeler Manual Activation dialog to complete the activation.
Q. During activation what information is passed to the server?
A. No personal information or information about your computer
configuration are transferred. There is a one-way hash* of some machine configuration
data (and possibily the optional email address in some cases) sent to the server.
PhotoModeler may have an optional registration page and if you choose to fill that
out, that information is also transferred during the first activation. If you do not
provide the optional information (email address and registration information) then no
personal information will be transferred.

*One-way Hash: Codes that identify parts of the computer are put through a special function (called a ‘one way hash’) that turns the codes into one code number that is
unique to your computer but cannot be deciphered (or reverse engineered) to determine
what those components are. Only this hash value is sent to the activation server and
not the details on the computer parts.

Q. Does the internet connection speed affect activation? Will dial-up access work?
A. The amount of data transferred during activation is very small.
Any stable internet connection will work. Slower connections such as dial-up access
may take slightly longer to complete the activation steps.
Q. Can I move PhotoModeler to another computer?
A. Yes, this can be done easily. Please follow the instructions in the help file.
Q. Can I use PhotoModeler on two computers?
A. No, the license for PhotoModeler does not allow for one copy
of PhotoModeler, with one activation code, to be used on more than one computer. PhotoModeler’s license terms have always been ‘per computer’ and this has not changed. If you need to use PhotoModeler on multiple computers please contact your reseller or sales@photomodeler.com to ask about site licensing, network floating licenses, or the one-user two-computer license package.
Q. Will changes to my computer cause PhotoModeler to stop working?
A. There are no changes that will cause a permanent disabling of
the software. Major changes (disk reformat being one such major change) will mean
that you need to reactivate the software. Reactivation will be a
fast and easy process.
Q. Will Eos stop providing activations on old versions of PhotoModeler?
A. No, PhotoModeler Technologies will provide re-activations for all versions of our products indefinitely.
Q. I have entered my code correctly and have an Internet connection, why is PhotoModeler saying I have to do an off-line activation?
A. PhotoModeler cannot reach the activation server. You may be
using a proxy server or have a firewall (Windows, ZoneAlarm,
BitDefender, Sophos, etc.). Make sure you have given permission for PhotoModeler to access
the Internet in your firewall (see question below) or if you are using a proxy server
ensure that the proxy server settings are correct in the activation dialog.
Q. I wish to do an online activation but my firewall is set up to block such requests. What are the firewall settings?
A. If using a software firewall (for example like the one that comes with Windows) you can tell it to allow the PhotoModeler or PhotoModeler Scanner applications to connect to the internet. If you have a hardware firewall or a firewall that requires the IP address or domain of the remote server please contact Eos Support for that information.
Q. Why is Eos using an activation system for PhotoModeler?
A. PhotoModeler versions 5.x and earlier (before Feb 2007) were copy-protected in some geographic
locations. To be fair to all customers, no matter where they reside, we felt
it important that the licensing be consistent. With an activation-based copy protection
system, PhotoModeler will now be uniformly licensed across all customers.Software companies around the world have come to realize that activation-type
copy-protection systems provide a reasonable solution to the problem of piracy while
at the same time respecting customers by not burdening them with a hard-to-use
licensing system. Reducing piracy means that the software vendor can use steady
revenues to further improve the product and guarantee business continuation.
It is unfortunate that piracy exists because we know the majority of our customers
follow the license terms but it is a fact of life in this digital age. We trust
that this new system will be virtually transparent for the majority of customers. 

The software-based activation system makes the sales and evaluation
process easier for our end customers, Eos, and the PhotoModeler resellers.