Switching your credit card on a PhotoModeler Subscription
If you have a PhotoModeler Subscription that is being charged on a credit card that you need to change (the old card is canceled and you have a new card, or the expiry date is changed) please follow these instructions. There are two cases: a) the subscription is still active and not yet renewed, and b) the subscription went on Hold because a renewal attempt was made on an invalid card.
Instructions for when the subscription is still active
- Log into your account: photomodeler.com/my-account/
- Add the new credit card on the Payment Methods tab.
- Click on the My Subscriptions tab. Click on the View button of the subscription you need to update. The screen will display the subscription and a “Change payment” button.
- Click on the Change payment button. The screen will now display PhotoModeler Store Checkout and it will list the credit cards on your account.
- Select the credit card to be used. Click on the Change payment method button. The screen will return to the PhotoModeler Store Account page.
- Click on the My Subscriptions tab. You should see your subscription id shown with the new credit card being used for payment.
- The next time the subscription is renewed automatically, the new credit card will be used.
Instructions for when the subscription is on hold
- Contact sales@photomodeler.com as they will need to set your subscription to ‘Active’, and await their reply.
- Log into your account: photomodeler.com/my-account/
- Add the new credit card on the Payment Methods tab.
- Click on the My Subscriptions tab. Click on the View button of the subscription you need to update. The screen will display the subscription and a “Change payment” button.
- Click on the Change payment button. The screen will now display PhotoModeler Store Checkout and it will list the credit cards on your account.
- Select the credit card to be used. Click on the Change payment method button. The screen will return to the PhotoModeler Store Account page.
- Click on the My Subscriptions tab. You should see your subscription id shown with the new credit card being used for payment.
- Send an email to sales@photomodeler.com and a new order will be processed using the new card. The subscription will automatically use the new card on the following renewal.
For assistance please contact sales@photomodeler.com.