How it is working

Our Support

At Eos Systems the customer relationship doesn't end with the sale. The same responsiveness you get before the sale, you should expect after the sale. Our goal is to provide industry-leading technical support. Whether it is helping new customers get started with PhotoModeler, or helping experienced users work over a particular hump, we are there whenever the phone rings. We also like to hear customer suggestions!

Our support is very responsive and can be reached by phone or email. The first answer to your query is usually provided within 2 to 4 business hours (our business hours are 9am - 5pm Pacific Time, Mon-Fri) and complete solutions usually within 24 hours (depending on the complexity of the problem). Our support policy.

Here are some unsolicited comments from our customers concerning our technical support team:

I just wanted to say that the tech support guys at Eos were amazing yesterday. Within minutes of the time I wrote to them, I had an email come back with additional information. In today's climate, that level of response is virtually unheard of. I was amazed! Way to go Eos!
- Miles Beam, NC

You guys are all pretty sharp. I have learned a lot from tech support, and you all have always been helpful.
- Terry Ingram, Plans Corp.

I thought I would drop you a line and let you know how pleased I am with your company. The software performs great, and your support guy (James) is excellent, he always answers my questions so fast! It’s been a pleasure dealing with your company!
- Joe Casale

Mark, I have to say again that I've been very impressed with the support I've gotten since we've purchased PhotoModeler. The response has always been very quick (quicker than I have to respond sometimes) and you and James have seemed to listen to the customer and be receptive to suggestions. You and your team should be commended!

- Ted Tower, Kimberly-Clark

Thanks so much for doing this! I’m very impressed with the level of service from your company, it’s a refreshing change.
- Sean Barner, Electronic Arts
This is truly great support! thanks!!! I don't think I have ever worked with a software company so willing to help!!! The support from you guys is simply amazing!
- Matt Wright, 3D Muse

You guys are too good. I really appreciate your help sir. Keep up the good work and customer support.
- Paul Gruen, Topgun Collision Reconstruction

As always your quick and accurate help have been tremendous.
- Pierre Guay, Scientific Boston

Your responses are always swift and professional. Tell your boss I think you need a raise.
- Richard JQ Lay, Context Consulting

Thank you. I appreciate your rapid response.
- Tom Perl, PhD, Collision Safety Engineering

I’ve been a customer for several years now, and I must say that the people at Eos Systems are truly passionate about their business. It shows in their customer support when they answer my questions on the first call, sometimes on weekends, holidays and personal vacations!

- Randy Anderson

 

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