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PhotoModeler Customer Support Policy
We Will Make Sure You Succeed
It is very important to us that all PhotoModeler customers are satisfied. We want to ensure every customer is able to be complete their projects with the desired level of quality and accuracy.
Eos Systems and our resellers/distributors are committed to helping you get started with PhotoModeler and making the most of the program. Please do not hesitate to contact Eos or your reseller for support and to have your questions answered. We are very responsive and we will make sure you succeed.
If you are unable to resolve your problem through your reseller please contact Eos Systems at support@photomodeler.com.
PhotoModeler Technical Support is free for 90 days after purchase. A support session is the set of emails and telephone calls having to do with one issue/problem. After the 90 days free support are up, every customer gets two free "Help Me I'm Stuck" support session at any time in the future. After those two free options have been used, every support session will be charged to your credit card at $75us per session. If the problem or issue being reported is due to a bug in PhotoModeler then you will not be charged.
If you have any questions about this support policy please forward them to sales@photomodeler.com.
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